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How ServiceNow ITSM helps businesses?

ITSM stands for IT Service Management which enables your organization to modernize service delivery on a robust enterprise cloud. ServiceNow ITSM provides a powerful platform for ITIL processes. This can reduce costs, improve your business’s agility, lower risks, and boost IT innovation.


Key benefits of ServiceNow’s ITSM suite are

  • Enterprise-grade cloud and security
  • Codeless configuration
  • Record based system
  • Inherently mobile apps
  • Guided setup
  • Real-time dashboards and benchmarks

ServiceNow offers a variety of ITSM products that can improve business function. Some of the products offered include:

Incident Management

ServiceNow Incident Management streamlines the process of restoring service following any unplanned outage or disruption. This allows IT to capture an incident through self-service portal and prioritize chat, email, phone and incoming events based on agreed service level targets. Incidents can be automatically routed to the appropriate resolution group.


Request Management (fulfilling end users’ IT-related requests).


Change and Release Management

Change and Release management can reduce the costs and risks of ongoing changes with capabilities (for example, an intuitive change calendar, dynamic risk and impact calculation and change collision detection.) With the ServiceNow Change Advisory (CAB) Board, CAB meetings are simplified and able to change managers easily.


Knowledge Management

Finding information is often a help desk issue for businesses. However, with ServiceNow’s Knowledge management, that can change.  Knowledge Management can help IT personnel leverage knowledge articles to resolve user’s issues faster and allow employees to look up information on topics themselves.


To know more about the ServiceNow best practices and ITSM, our experts are here to assist you! To get free 30 minutes consultation with a ServiceNow expert, email [email protected].


Kyros Technologies provides ServiceNow Implementation, Customization, Integration and Support services to global customers. Kyros has pool of ITSM domain experts & certified professionals delivering best in class solutions to the clients.

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