Security & IT Infra Case Study
CONCERNED ABOUT EXTENSIVE AND EXPENSIVE FIELD SERVICE SOFTWARE APPLICATIONS? THEN PICK YOUR SPECIFIC TACTIC
Recently our software went live at our Infra Division Kyros Infra, Chennai’s provider of fire safety and security systems. It got us thinking about different approaches to implementation. A lot of companies are reluctant to invest in new business software because of fears and anxieties about implementation. They are concerned about processes being disrupted, data being lost, parts of the software not working as they should, service teams not adjusting or adapting properly to the new way of working, or the whole project failing. To counter this, software providers (including us) are always looking for ways of making the deployment process quicker, easier and more effective for everyone involved.
NOT EVERY ONE FITS THE MOLD
It’s important to note that when it comes to implementing new business software, there’s no such thing as Not Everyone Fits the Mold. Every business has different needs. Some companies want a fast, waterfall approach, where all the functions of the new system are integrated as quickly as possible. Often that’s because they have an urgent need. Other companies choose a more agile approach, where the new system is delivered in stages and time is allowed for the company to get used to the different functions. When one stage is complete, the company feeds back on what they like and what they don’t like and, where possible, changes are made to accommodate. Kyros Infra, who supply, maintain, and Installation of security and fire protection systems including CCTV, burglar and fire alarms, access control.
MEETING THE DEADLINE
Kyros Infra were using a Microsoft Excel system for their complete operation .There are difficulties in Quotation, Invoice and inventory details, Kyros Infra was to migrate to the new platform. They were forced to seek a software provider. They needed something new platform otherwise they would have been completely without a system for service management. Kyros Infra chose Kyros FSM solution for three reasons. Firstly, it is a strong field service management (FSM) platform, offering them a far better structure and workflow than they had previously. Secondly, it has various special features designed to accommodate the fire & security market with some below features like,
• Job scheduling and job management
• Job status updates
• Time tracking
• Invoice and quote creation
• Customer portal
• Inventory management
Thirdly, it meant that they could have one solution for everything. The pressure on Kyros Infra meant that we had to be flexible. They wanted an as-fast-as-possible implementation, so we delivered it. We didn’t dictate the process. We created a road map together. The deployment started on May 1st week and 3rd Week of May and Kyros Infra went live with Kyros FSM. We helped them configure the system and import their data.
FLEXIBILITY IS KEY
Since Kyros Infra needed something urgently, they had to decide quickly what their needs were and look around for solutions that met them. Kyros FSM fitted the bill. A big draw for them was that, unlike their old system, Kyros FSM was a dedicated FSM solution. They would be able to do everything in one system, with far fewer manual and paper-driven processes. Consequently, they were eager to implement all of Kyros FSM functions straight away. This is a perfectly valid approach to take, particularly for companies that know what they want. The key is flexibility. If you and your company are concerned about a long, drawn-out and overly complex implementation, look for software providers that are willing to sit down with you, find out what you want, and be as accommodating as possible to your needs. This is how we approach customers. We talk, we collaborate and we deliver according to our customers’ budgets, schedules and long- and short-term goals. We believe that the more communication, collaboration and flexibility there is, the more straightforward a deployment will be.